FAQs

Thank you for shopping with us at TruestFinds.com! We strive to ensure that your shopping experience is as smooth and convenient as possible. Below, you'll find details of our most Frequently Asked Questions:  

1. General questions

• What is the status of my order?
- You can view the status of your order in the tracking email you got when you placed the order.

• Can I change my order?
- All paid orders are final and no changes can be done once payment has been made.

2. Payment

• What payment methods do you accept?
- We accept all Visa and Mastercard cards

• Which currency will I be charged in?
- USD

• Do you offer 3 or 4 times payment option?
- No we do not

3. Shipping

We utilize reliable shipping carriers to deliver your orders safely and efficiently around the world! 

Once your order has been shipped, you will receive a tracking number via email, allowing you to track the status of your delivery. 

• Where do you ship?
- Worldwide

• How long does it take to ship my order?
- 5-21 Business Days (Business days do not include weekends or public holidays).

• Do you offer fast shipping?
- We ship using the fastest method possible, it just depends on how many orders we have to process that can determine the time of arrival for your order.

• How can I track my package?
- On the tracking email you received when you ordered your product

• What if I'm not home?
- The courier company will inform you of an estimated day and time of arrival so you can ensure someone is there to receive it.

• Will I pay taxes for international shipping?
- No